Return & Refunds

RETURNS & REFUNDS

Made for you, with care at every step.

We want you to be happy with your order and we take care to ensure every item is produced and dispatched to a high standard. Because many of our products are personalised or made to order, please read this policy carefully before placing your order.

This does not affect your statutory rights.

Damaged, faulty or incorrect? We'll put it right.

Personalised items can't be returned for change of mind.

Always contact us first before returning anything.

RETURNS & REFUNDS

Made for you, with care at every step.

This does not affect your statutory rights.

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MADE TO ORDER

Personalised & made-to-order items

As our products are personalised and made to order, we cannot accept returns unless the item is damaged, faulty, or incorrect. Please check all personalisation details carefully before placing your order, including names, dates, spelling, images, and colours.

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WE'LL PUT IT RIGHT

Damaged, faulty or incorrect orders

If your item arrives damaged, faulty, or incorrect, please contact us immediately with your order number and a description of the issue. We may request photos to help us review the problem and arrange a replacement or refund.

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STANDARD ITEMS

Non-personalised items

Non-personalised items may be returned within 14 days of receipt, provided they are unused, in original condition, and with all packaging intact. The customer is responsible for return postage costs.

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PLEASE NOTE

Items we cannot accept for return

We cannot accept returns in the following circumstances:

Used or damaged items

Items that have been used, worn, or damaged after delivery.

Incorrect personalisation

Items with personalisation errors submitted by the customer.

Refused delivery

Orders refused at delivery or returned to sender.

No prior contact

Items returned without contacting us first.

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TIMINGS

Refunds

Refunds are processed within 14 days of receiving the returned item or approving a claim. Please allow an additional 2-5 working days for the refund to appear in your account. For gift orders, refunds are issued to the original purchaser.

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GOOD TO KNOW

Product images & colours

Product images are for illustration purposes only. Actual products may vary slightly in colour or appearance due to screen settings and the handmade nature of our items.

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FAIR USE